Shipping & Return Policy
All orders ship from Oceanside California. We ship as promptly as possible, we aim to have your order out the door in 1-2 business days. Tracking information is sent via email once your order is in route.
Please note: at this time we can't offer expedited shipping. Our options are ground shipping as UPS® Ground and USPS Priority.
Free shipping via USPS is available for orders over $75 within the mainland United States. Please note that this offer excludes shipments to Hawaii and Alaska, where standard shipping rates apply. If you prefer, you can opt for UPS delivery, with fees automatically applied. If you have any questions or need assistance with our shipping policies, please reach out to our team.
RETURNSFree shipping via USPS is available for orders over $75 within the mainland United States. Please note that this offer excludes shipments to Hawaii and Alaska, where standard shipping rates apply. If you prefer, you can opt for UPS delivery, with fees automatically applied. If you have any questions or need assistance with our shipping policies, please reach out to our team.
Our return policy is good for 30 days and for orders within the US that were purchased through our website. Items denoted as FINAL SALE are not eligible for return.
Returns can take up to 30 days to process. Once return is received we will notify you and complete the refund. We reserve the right to refuse returns that show signs of wear or do not meet the Return Policy criteria.
- To be eligible for a return, your item(s) must meet the following criteria: brand new, in their original condition and in its original packaging. This includes: not trimmed or alterated, free of hair, fuzz, stains and other markings.
Returns will be subject to a $6 return shipping fee, which will be deducted from your refund. If you select store credit, the return shipping fee will be waived.
Start your return process HERE or contact info@remindinsoles.com if you're having any issues with our return portal.Returns can take up to 30 days to process. Once return is received we will notify you and complete the refund. We reserve the right to refuse returns that show signs of wear or do not meet the Return Policy criteria.
INELIGIBLE FOR REFUND:
- Orders using a final sale code. Please thoroughly read promos.
- Items that state they are final sale on their listing.
- Orders from outside the US.
DAMAGED/DEFECTIVE ITEMS:
If you receive a damaged/defective item, please contact us within the 3 days of your package being postmarked as delivered so that we can further assist you at info@remindinsoles.com
WARRANTIES
Our warranty covers items purchased through our online store for a period of 30 days.
If you're unhappy with any Remind Insoles, please reach out to us. We value your feedback and will do everything we can to make it right. Your comfort and happiness are our top priorities.
INTERNATIONAL ORDERS
Please note that while taxes may be calculated at checkout for international orders, we do not collect customs duties or taxes. Each country's customs policies and fees vary, and additional charges may apply upon delivery. We do not collect these fees, as they are determined by the destination country's customs authorities. We recommend contacting your local customs office for further clarification on import duties before placing your order.
Please note that while taxes may be calculated at checkout for international orders, we do not collect customs duties or taxes. Each country's customs policies and fees vary, and additional charges may apply upon delivery. We do not collect these fees, as they are determined by the destination country's customs authorities. We recommend contacting your local customs office for further clarification on import duties before placing your order.
At the moment, we can't accept returns for international orders.
If you have any special requests or shipping questions about your country contact us info@remindinsoles.com
SHIPPING WAREHOUSE CONTACT INFO
Remind Insoles
2929 San Luis Rey Rd, Suite B
Oceanside CA 92058
EMAIL:
